Return & Refund Policy

• You can easily return your product.

• If you are not 100% satisfied, you may return it within 14 days from the date of purchase.

• Zooboxy covers all return shipping fees to ensure the best experience for pet owners.

• You can contact us at any time and we will be happy to assist you.

Requirements:

• The return policy applies to all Zooboxy store products.

• The product must be in its original condition, in its original packaging, and must not have been opened or used.

• If payment was made via Visa, MasterCard, or Mada, the refund will be issued to the same card used for the purchase. The processing time is subject to the bank’s or payment provider’s policy.

• If payment was made via cash on delivery or bank transfer, the refund will be transferred to the customer’s bank account after providing the required banking details.

• Customers may choose to receive a gift card instead of a refund to their card or bank account.

• If you receive the wrong product, a product that does not match the specifications, or a damaged shipment, Zooboxy will cover all shipping and replacement costs.

• We do not offer product exchanges; returns only.

• Refunds are processed after the product is inspected and approved at the Zooboxy distribution center.